1.415-523-2090 IceCream@SanFranciscoIceCreamTours.com
1.415-523-2090 IceCream@SanFranciscoIceCreamTours.com

FAQ – Frequently Asked Questions about Ice Cream Tours


Will I eat enough Ice Cream?

Absolutely! Our tasting sizes are designed to let you savor a wide variety of flavors and styles. If we served full-size cones or cups, you’d miss out on the adventure. We’re all about discovery, so get ready for some unconventional, mind-blowing flavors. Plain vanilla and chocolate lovers, beware – this tour is for the adventurous!

Can we choose the Ice Cream Stops?

Nope, that’s our job! We’ve scoured the city, taste-testing at all the coolest ice cream spots, and mingling with the quirkiest characters. Trust us, we’re the experts you came here for!

Can we add in some San Francisco sightseeing?

Absolutely! We’re not just about ice cream – we’re your tour guides to the city’s gems. If you fancy a spin across the iconic Golden Gate Bridge or a zigzag down the legendary Lombard Street (yes, the curviest one!), you can spice up your tour with an extra 30 minutes or a full hour. (additional upgrade charge)

Get your cameras ready for some picture-perfect sightseeing!

What if we have dietary restrictions?

Sorry, this tour isn’t a lactose intolerant’s dream. This tour is all about tasting, and about 75-85% of the items we’ve pre-selected are dairy-packed delights.

Be warned, there might also be nuts, bacon, and other non-dairy ingredients in the mix.

Unfortunately, vegetarian and gluten-free options are not a big part of this experience. To keep things on track and avoid endless lines, we order pints of ice cream in advance, so accommodating individual dietary restrictions can wreck the schedule.

Can we mix and match the two routes?

Sorry, no mix-and-match magic here! Depending on the day, you’ll either dive into The Mission and Potrero Hill districts or explore The Fillmore and Lower Haight Districts. Our route is dictated by the operating day/hours of our chosen ice cream havens. But alas, we can’t blend these routes because these delightful parlors are sprinkled across the city like sweet surprises.

Do we get an itinerary/tasting list in advance?

Nah, we like to keep you in suspense! The tasting choices and stops are part of the adventure itself, so you’ll discover them as we go along. If you’re curious, though, check out our example flavors and the caliber of ice cream shops we visit for a sneak peek.

When should we book? Do you take last-minute bookings?

For our tours, we recommend booking at least a week in advance. Last-minute bookings might limit options when it comes to shops and tasting selections available. So, don’t delay, book your ice cream extravaganza early!

Where's the rendezvous point?

We’ll meet you at the whimsically named Umbrella Alley, 757 Beach Street in San Francisco unless you’ve arranged for a fancy hotel pick-up (extra fee). Hotel Pick Up is available for Jeeps (Unfortunately not for the Tuk Tuks) 

But honestly, Umbrella Alley is where the magic begins!

Is gratuity included?

Nope, we don’t include gratuity. In the tourism world, it’s customary to tip around 15%-20%, which comes to approximately $20.00 per guest. You can think of it as a sweet way to show your appreciation.

Are there additional charges on top?

Nope, our pricing already includes everything but the gratuity! No sneaky “booking fees” or hidden charges here. We like to keep things as sweet and straightforward as possible!

Can I get a refund or reschedule my ticket?

Bookings are refundable if you let us know at least 24 hours in advance. Within that 24-hour window, there are no refunds, and you can’t reschedule. We have to pre-order and prepay for all those delicious tastings, and being a small company, last-minute cancels are impossible to refill. So, please be sure before you book!

Vehicle Info and some other FAQ

How Many People Can We Fit in the Jeep?

Our Jeeps can comfortably seat 6 people, plus your awesome driver/guide. We recommend 4 adults in the Jeep and 2 older children / teens in the third-row seating. Sorry, but no infants under age 3 allowed.  we don’t have a setup for rear-facing car seats. For the little ones, don’t forget to bring or request the required car seat(s). The third row is perfect for older kids (10 and up) and teens. Just keep in mind it’s a bit breezier back there and not set up for booster or child seats.

How Many People Can We Fit in an Tuk Tuk?

A Tuk Tuk seats 5 people comfortably but is built to seat 6 people total.

Tuk Tuks are small vehicles – for everyone’s comfort, we suggest 5 adult riders per Tuk Tuk. 6 guests are ok with a group that includes children ages 3+ and adults.

Please no children/infants under age 3 on any tour. 

No children seated in laps.

What is a Tuk Tuk?

You may know them from the streets of Bangkok or Bangalore—they are the open-air, three-wheeled conveyances attached to a motorcycle chassis that usually hold about three people, depending on the country.

San Francisco’s Tuk Tuk is a modern-day version of the rickshaw and holds up to six people. And it’s completely powered by electricity, which means zero emissions for the environment! They handle hills like a champ and navigate easily to spots where buses aren’t allowed.

You’ll love getting up close and personal with beautiful San Francisco from a Tuk Tuk!

Any additional Terms and Conditions?

Dietary Restrictions: Please be aware that all food tours operated by SFETC Inc. may not accommodate allergies or dietary restrictions. There is no guarantee that the foods/beverages provided during the tour will be free of allergens or meet specific dietary needs. Participants assume all risks related to food/beverage consumption during the tour.

Inherent Risks and Dangers: Participants understand and acknowledge that all food tours operated by SFETC Inc. involve inherent risks and dangers, including food allergies, foodborne illnesses, slips, falls, and related injuries. Participants voluntarily choose to participate in the tour and assume all known and unknown risks associated with their participation.

Photo and Video Release: By participating, you grant SFETC Inc. and its representatives the right to photograph or record you during the tour. You authorize SFETC Inc. to use such photos or videos for any lawful purpose, including promotional materials and social media.

Governing Law and Jurisdiction: All participants on this tour shall be governed by and construed in accordance with the laws of San Francisco, California, USA. Participants agree to submit to the jurisdiction of San Francisco, California for any disputes arising from their participation in this tour.

Liability Agreement: Please review our full terms and conditions, which are an integral part of any reservation /participation. 

SFETC Inc. is not liable for delays due to accidents, breakdowns, road conditions, or unforeseen circumstances.

Tour routes, destinations, menu selections, and attractions may change without notice, and we are not responsible for lost or damaged property left onboard.


Book A Tour

Why Book With Us?

  • Expertly Guided: Our San Francisco Ice Cream Tour is led by a trained, expert guide. Sit back, relax, and enjoy as your guide takes care of all the logistics while regaling you with rich storytelling and group engagement.
  • Not Just Ice Cream Tasting: It’s a fully immersive and entertaining experience, complete with ice cream history, fun facts, trivia, and maybe even a few dad jokes.
  • VIP Treatment: Visit San Francisco’s most popular and beloved spots. Our private tours offer an intimate small-group experience.
  • Taste the Cream of the Crop: Instead of hopping around town, we take you to 3 phenomenal ice cream destinations that not only serve top-notch ice cream but also go the extra mile to ensure a fantastic guest experience.

Got a Question?

Do not hesitate to give us a call. We are an expert team and we are happy to talk to you.



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Before The Ice Cream Melts